At SeoulSkin, we want you to love your skincare! If you need a different product, we offer easy exchanges for unopened items within 28 days of delivery. Read on to learn how to start an exchange, our policy details, and what to expect throughout the process.
Our Exchange Policy at a Glance
We accept exchanges on unopened, unused items within 28 days. This ensures products remain hygienic, safe, and in perfect condition for all our valued customers. Opened products cannot be exchanged unless faulty. Always check your order upon delivery and keep items in original packaging for a smooth process.
How to Start an Exchange
- Contact our customer care team via email or our Contact Us portal with your order number and item details.
- Our team will confirm eligibility within one working day and provide tailored instructions.
- Package the product securely in its original packaging to prevent damage in transit.
- Ship the item to our returns address provided by the support team. Return shipping charges may apply.
What Happens Next?
Once we receive your returned item and verify its condition, we’ll process your exchange—either shipping your chosen replacement or issuing store credit as requested. We strive to dispatch exchanges within two working days of receiving returns so you can enjoy your new products swiftly.
Need More Help?
Our team is always here to help! If you have questions about exchanges, product suitability, or our policies, reach out through our support channels. SeoulSkin is committed to a seamless, reliable Korean skincare shopping experience every time.
Summary: Easy Exchanges for Confidence
We make returns and exchanges as straightforward as possible. Follow the steps above and contact our support team for quick help. At SeoulSkin, your satisfaction and skincare confidence are always our top priorities.
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