If you have questions about your Korean skincare orders, product recommendations, or account help, our dedicated customer service team is here to support you. We offer multiple ways to reach us, ensuring you can get assistance in a way that suits you best. Read on for all your contact options.
Contact Options Overview
You can connect with our friendly support team through several convenient methods. Choose from:
- Contact Us form on our website for general or order queries.
- Email us directly at hello@seoulskin.com for personalized assistance.
- Live chat with our skincare experts, available Monday–Friday, 9am–5pm for instant support.
Live Chat Support Hours
Our live chat is the fastest way to get answers. It’s staffed by knowledgeable team members from 9am–5pm (Monday to Friday). Whether you need advice on choosing a cleanser or help tracking your order, our experts are ready to assist during these hours.
When to Use Email or the Form
If you have detailed questions, need to attach documents, or are contacting us outside business hours, use our Contact Us form or email. We aim to reply within one business day, ensuring your issue is resolved efficiently and thoroughly by our skincare-savvy team.
What to Include in Your Message
- Order number for order-related questions
- A detailed description of your concern
- Any relevant photos or screenshots
Conclusion: We're Here to Help!
Our team is committed to making your Korean skincare journey smooth and enjoyable. Don’t hesitate to reach out—whether you have a quick question via live chat or need in-depth support by email, SeoulSkin is here to deliver a seamless and authentic customer experience every time.
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