My Order Arrived Damaged or Has Missing/Incorrect Items. What Should I Do?

Receiving your order in perfect condition is our top priority at SeoulSkin. However, if your order has arrived with damaged, missing, or incorrect items, we’re here to help resolve the issue swiftly. Follow the steps below so we can quickly correct your order and ensure your satisfaction with our curated Korean skincare experience.

Step 1: Check and Document Your Order

Upon receiving your package, inspect all items carefully. If anything is damaged, missing, or incorrect, take clear photographs of the affected items and packaging. Keeping accurate records helps our support team process your request efficiently and ensures a quick resolution.

Step 2: Contact Customer Support Within 48 Hours

• Reach out to us via our Contact Us page or email.
• Include your order number and photos of the damaged, missing, or incorrect items.
• Let us know whether you’d prefer a replacement or a refund (if applicable).

Step 3: Resolution Process and Next Steps

Once we receive your information, our team will swiftly review your case. We’ll arrange for a replacement item to be shipped or process a refund based on your preference and stock availability, keeping you informed throughout the process.

Your Satisfaction Matters

SeoulSkin is committed to offering you authentic Korean skincare and a seamless customer experience. If you received a damaged or incomplete order, following these steps helps us resolve your issue as quickly as possible, so you can enjoy quality skincare worry-free.