What Is Your Return Policy?

Understanding our returns policy is important for a smooth shopping experience with our Korean skincare brand. We strive to ensure your satisfaction with every purchase. Below, you'll find detailed guidance on returning unopened products, handling exceptions, and steps to initiate a return—making the process straightforward and efficient for all our customers in Ireland.

Eligibility for Returns

We accept returns on unopened products within 28 days of delivery. For hygienic reasons, opened or used skincare items cannot be returned unless they are faulty or incorrect. Please inspect your order on arrival to ensure all items meet your expectations and are suitable for your skin type or concern.

How to Initiate a Return

1. Log into your account on our website.
2. Select the order containing the item you wish to return.
3. Click on the 'Return Item' option and follow the guided instructions.
4. If you do not have an account, contact our support team for help.

Return Exceptions and Conditions

Opened products are only returnable if incorrect or faulty. Returns must be sent in original packaging, and customers are responsible for return shipping unless the item is defective. Once your return is received and checked, we’ll process your refund back to your original payment method promptly.

Where to Find More Information

For a comprehensive look at our returns policy, including full terms and additional guidance for exchanges or damaged items, please consult our Returns Policy page. Our customer support team is always available to answer questions and assist with your return process.

Conclusion

We’re committed to making your Korean skincare journey seamless and secure. If you need to return an unopened product, follow the steps above or contact support for personalized assistance. Your satisfaction and peace of mind are always our top priorities.