Can I Return or Exchange Opened Products?

At SeoulSkin, we want you to be delighted with your curated Korean skincare selections. We understand skincare is personal, and sometimes products aren’t quite right. For your safety, opened products generally can’t be returned or exchanged unless there’s a fault or we sent an incorrect item. Read on for full details.

Our Returns Policy for Opened Items

Due to strict hygiene and safety reasons, opened skincare products cannot be returned or exchanged. This helps ensure all our items remain fresh and uncontaminated for every customer. We want you to shop with confidence, knowing your products are authentic and safe.

Exceptions: Faulty or Incorrect Products

If you receive a defective or incorrect item, please contact us immediately. We’ll require your order information and clear photos of the product. Our team will assess the issue and, if verified, will arrange a replacement, exchange, or refund according to our policy—your satisfaction is our priority.

How to Request a Return or Exchange

1. Gather your order number and all packaging.
2. Take clear photos showing the fault or incorrect item.
3. Email our customer care team at [e-mail] with your details and photos.
4. Await a prompt reply confirming next steps for your resolution.

Frequently Asked Questions

• Can I return used products if I’m not satisfied? Only if the item is faulty or incorrect.
• How long does processing a return take? Most issues are resolved within 5 business days.
• Do I pay for return postage? We cover this for faulty or incorrect items.

Summary: Our Commitment to You

Your safety and satisfaction come first. While we can’t accept opened items back for hygiene reasons, rest assured any errors or faults will be resolved promptly. For more help, contact our friendly support team—SeoulSkin is here to make your Korean skincare journey trouble-free.