How to Start a Return

If your SeoulSkin order isn’t quite right, we’re here to help with an easy and transparent returns process. Whether it’s a skincare product that doesn’t meet your expectations or something arrived damaged, you can start a return confidently. Follow our step-by-step guide to ensure your experience remains seamless and aligned with our quality promise.

Check Our Return Policy

Before initiating a return, review our returns policy under our Help Center. This covers eligibility, timeframes, and the condition required for returns. Most unopened products can be returned, and we offer guidance if you’re unsure whether your item qualifies. For opened products, specific criteria apply to uphold safety and quality.

Gather Order Details

• Order number from your purchase confirmation email
• Product(s) you wish to return, including reason for return
• Photos of damaged or incorrect items (if applicable)

Initiate Your Return Request

1. Log in to your SeoulSkin account or access our returns portal via the Help Center.
2. Enter your order number and the details of the item(s) you’d like to return.
3. Submit photos if your products are damaged or incorrect.

Next Steps & Confirmation

Once your request is reviewed, you’ll receive detailed instructions on how to ship your items back. Keep your return’s tracking information and await confirmation of refund or exchange processing. Our team is ready to support you throughout the process to uphold a positive SeoulSkin experience.

Conclusion: Your Satisfaction Matters

Returning an item with SeoulSkin is simple and transparent, reflecting our dedication to customer satisfaction and authentic Korean skincare. If you need personalized assistance or have questions, our support team is always here to help ensure your return process is smooth and stress-free.