Product Eligibility for Return

Understanding what products you can return is key to a smooth shopping experience with our curated Korean skincare collection. We know skincare decisions can be personal, so our return policy ensures flexibility, authenticity, and peace of mind. This article explains which items are eligible for return, including important exceptions and guidelines to support your satisfaction.

General Return Eligibility

We accept returns for most unopened and unused skincare products within 28 days of delivery. This allows you to shop confidently, knowing that you can change your mind. Please ensure the packaging is intact and products are in their original condition to qualify for a return.

Exceptions: Opened or Used Items

Due to hygiene and safety reasons, opened, used, or partially consumed skincare products cannot be accepted for return except if the product is faulty, damaged, or incorrect. We recommend carefully reviewing product details and patch testing before opening your order.

Non-Returnable Products

The following cannot be returned: sale items clearly marked as final sale, gift cards, and items received as part of a promotional offer or free gift. We outline these exceptions to ensure transparency and avoid inconvenience during your return process.

Evidence and Condition Requirements

To process your return, we may request clear photos of the item and packaging for verification. Ensuring products are securely packaged for return shipment helps us maintain our commitment to quality and authenticity, and expedites your refund process.

Conclusion: Hassle-Free Returns for Your Peace of Mind

We strive for your complete satisfaction. By outlining clear product eligibility for returns, we provide the transparency and support you expect from a trusted Korean skincare partner. If you need more guidance, our customer support team is always ready to help you through the returns process.